Stay safe and prepared with this essential list of emergency numbers and services
Moving to a new country comes with exciting opportunities — and a few uncertainties. As an expat in Kenya, it’s important to be prepared for emergencies by knowing who to call when you need help. From police and medical emergencies to embassy contacts and utility support, this article provides a go-to list of essential services that every expat should save and share.
1. Emergency Numbers in Kenya (National Services)
| Service | Number | Details |
|---|---|---|
| Police | 999 / 112 / 911 | Toll-free; available nationwide |
| Ambulance (Private) | 0700 395 395 | St. John Ambulance (24/7) Website |
| Fire Brigade | 020 234 4599 (Nairobi) | City-run fire services |
| Red Cross Emergency | 1199 | First responders for disasters and emergencies Website |
Tip: Save all three — 999, 112, and 911 — as Kenya uses multiple national emergency numbers.
2. Top Hospitals & Clinics with Emergency Services
These hospitals offer 24/7 emergency care and are recommended for expats:
- Aga Khan University Hospital (Nairobi)Emergency Line: +254 20 366 2020Visit Website
- Nairobi HospitalEmergency Room: +254 703 082 000Visit Website
- Mater Hospital (Nairobi South B)Emergency Hotline: +254 719 073 000Visit Website
- Mombasa HospitalEmergency Services: +254 722 207 475Visit Website
3. Embassy Contacts in Kenya (Nairobi)
U.S. Embassy Nairobi
- +254 20 363 6000
- https://ke.usembassy.gov
British High Commission
Canadian High Commission
- +254 20 366 3000
- https://www.international.gc.ca/country-pays/kenya/nairobi.aspx
Indian High Commission
- +254 20 222 2566
- https://hcinairobi.gov.in/
Australian High Commission
- +254 20 427 7100
- https://kenya.embassy.gov.au/
Pro Tip: Register with your embassy upon arrival to receive alerts and support.
4. Utility & Infrastructure Emergency Contacts
Kenya Power (Electricity)
- Emergency: 97771 (Safaricom) or 0703 070 707
- https://www.kplc.co.ke/
Nairobi Water Company
- Customer Care: +254 703 080 000
- https://www.nairobiwater.co.ke/
National Environment Management Authority (NEMA) – Pollution/Environmental Hazard
- +254 20 2183718
- https://www.nema.go.ke/
5. Roadside Assistance & Traffic Police
Automobile Association of Kenya (AA Kenya)
- 0709 933 000 for breakdowns and towing
- https://www.aakenya.co.ke/
Kenya National Police (Traffic Unit)
- Traffic Hotline: 020 272 4154
6. Helpful Mobile Apps for Emergencies
- M-TIBA: Emergency health wallet for clinics/hospitalsDownload on Android
- iCow: Agricultural support (for rural expats/farmers)
- NTSA App: Report road incidents or vehicle emergenciesNTSA Website
Staying prepared is key to a smooth and safe expat experience in Kenya. By keeping these emergency contacts accessible — both digitally and in print — you’ll be ready to respond confidently in any situation, from medical needs to utility issues or embassy support. As you settle into your new life, remember that a little planning goes a long way. Bookmark this page, share it with fellow expats, and consider downloading the printable version for quick reference when you need it most.
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